Can I control caller id on forwarded calls?

[rejackson]

I don't think this is possible but we have new management here and I am getting multiple functional questions a day. This is the one for this afternoon. I need to know if it is possible to control the caller id on calls that are forwarded using call forwarding off net. We have after hours techs who don't want to answer their phone unless they know it is a support call. Problem is we have thousands of DIDs. They want me to change the caller id if the call is caused by a particular extension's call forwarding. Any ideas would be welcome but cant be done might be better.

Thanks
REJ

 

[kyle555]

I'd think you'd want time of day routing to maybe use another trunk that doesn't pass the original party's number and just a main number so your techs wouldn't know who's calling but would know the call came forwarded from the office.

That, or what kind of voicemail do you have? People can have an option to set a 0-out number or use call screening and stuff and if you got that set up, the voicemail pilot could call them. It would work if you're ok with having callers respond to a prompt to say "yeah, I want to bug Dave during dinner" rather than just have calls ring through 24/7 to their cell and the people potentially calling them have no clue they're bothering your techs off hours. Maybe your techs would like that!