Can I change the Administrator password for One-X portal from my app server or IP Office?

[anon0101]

The office I used to work in was closed a few years ago and the administrator of our IP Office system was moved to someone else. I've been tasked with checking for log4j vulnerabilities but none of the passwords we have on file are working for the One-X portal Administrator login. I can get into the IP Office and the app server. Is it possible for me to change that One-X Administrator password from within the IP Office itself or the app server?

 

[Okkie26]

Should be the same as the IPO admin password.

 

[budbyrd]

A lot of info missing. The easiest fix for One-X problems is a reinstall. All of the info it needs it pulls from the IPO. No need for DB reinstall. It is a dog dumb program. Reinstall and reset what ever you need. If it is an App Server make sure the password (now I can't remember the English word) But there is a setting that makes passwords all the same across the platform.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[Travis Harper]

Before you go about re-installing, you could give this method a go.

You will need to ssh into the applications server. I use a Mac, and use the native terminal application.
If you are using Windows, then I think it's Putty or something like that.

Anyway, below is assuming your using Administrator as the IP Office Administrator user.

ssh Administrator@x.x.x.x
enter the Administrator password when prompted. <-Same password you use in Manager

Type: admin and press Enter
Type: Administrator
Enter the Administrator password when prompted again. <-Same Password as you use in Manager.

Type: root
Enter the root password <- I hope you have this, it is different than the Administrator Password

Once you have Root Shell access use the following commands to reset the One-X Portal Admin account.

cd /opt/Avaya/oneXportal/*/scripts
# Use following command to reset local Admin password of One-X Portal.
./resetadmin.sh resetpassword admin

This will set the Local Administrator password of One-X Portal to default (i.e. Administrator).

Once you login to one-X Portal Admin, the password needs to be changed. This will be your new Local Administrator password.
The Local Administrator password of one-X is used to access the One-X Portal Admin ONLY if referred authentication is disabled.

Good luck!

Travis