Can Avaya Aura Contact center be utilized for SRG50 users?

[tmac2414]

I have an SRG50 at a field office thats connected to a CS1000M at HQ. At the SRG50 location a PRI is utilized for all DID and outbound calls. SIP is used for voicemail access and internal calls. Can I set up the employees at the SRG50 location onto AACC to monitor their activity? What would be involved in doing this? Would they loose their survivability?

 

[KCFLHRC]

First of all Contact Center is for ACD users. Are you going to make all your users on the SRG ACD? You say you want to monitor their activity, what activity? Your SRG users are registered to the main site PBX, so yes, they could be acquired by Contact Center. But typically Contact Center is for Call Center applications.

 

[tmac2414]

I know, pretty crazy request. They are considering this to monitor all of the users activity, particularly not answering the telephone....
Just wanted to know if it's possible, general info on how it would need to be configured and what the ramifications may be.

 

[KCFLHRC]

There are probably better options than using Contact Center. A Call Accounting package and possibly running some reports in Call Pilot if you use that. You can install Call Pilot Reporter on a standalone web server.