Can an Avaya G3v11 recognize the ANI? 1

[AvayaHelp]

I only have an Avaya G3v11 S8100. We want to be able to Vector the calls as High priority to the queue only if the call is from certain extensions. So if the callers call from 555-5000 then they get queued high, if they call from 555-4000 they get queued as low priority.

Can this be done, without any manual input by the caller?

 

[Coineandude]

vector routing tables can do that.
do a
change vrt 1 (for table 1)
and populate the ANI digits in the table.
then in your vector, use a step like
goto step 3 if ani in table 1
and do your queueing in that step

 

[AvayaHelp]

Ok here is my test vector:

01 goto step 6 if ani in table 1
02 queue-to skill 2 pri l
03 wait-time 60 secs hearing music
04 goto step 2 if unconditionally
05 stop
06 announcement 2543
07 wait-time 60 secs hearing music
08 goto step 6 if unconditionally
09 stop

I also created the table with one extension, mine. So in theory if I call from my extension I should get step 6 but instead I get queued. What did I miss?

Thanks

 

[g3rguy]

Your extension is not an ani. You should try a cell phone as your model.

 

[GuzaPasha]

I think it should work with an extension as well. Send us your vector routing table.

put the step one like
wait 0 s hearing silence, cos avaya recomends using like this.

What is the length of the extension?

Are you sure, that you need ANI, maybe you are looking for DNIS?

Do list trace vec X? maybe you can see sth useful

Hope this helps
GuzaPasha

 

[AvayaHelp]

Ok I did what g3rguy suggested and it worked. As for GuzaPasha - my extension is/was 4 digits and I called from an external meaning used 9+7 so that the PBX would see me as an outside call. That does not work.

My table is basic so I don't think it's that, I included the area code in the vrt Table.

 

[AvayaHelp]

sorry but can I get further help? I need to understand why it would not work from my extension dialed as an outside call, 9,555-5000.

 

[hartmj]

I tried this on my switch dialing it as an outside call and it works for me. You may want to make sure that the ANI you are sending from your switch when you dial out is the same as the ANI listed in the table. That may be your problem.

Let me know if this helps,

Josh

 

[g3rguy]

Even though when you dial 9 for outside line you pbx is probably set up to strip those digits and treat it as an local pbx number. Try it with a cell phone and you will see that it does work.