Can a vdn/vector be programmed to send calls to a ring group before playing an ann if unanswered?

[loched]

Our company would like one site to have incoming calls ring a group of phones before being handled by a set of call routing vector steps. The calls are directed by the incoming call handling treatment table to a vdn. That points to a vector. The desired call handling is for the small office to get a chance at answering the call. If the call is unanswered after four rings, pass the call to the vector steps that plays an announcement with alternative call handling options.
I'd appreciate any comments/suggestions.

 

[PhonesAllDay]

You could try this:

Create a coverage-answer group and put the extensions of the group [this will ring each phone listed in the group at the same time]
Create a coverage-path with first point to the coverage answer group you created [c1] with 4 rings, the second point to vdn with vector steps [v1234]

 

[PhonesAllDay]

... Then give the station you created the coverage path number you created

 

[loched]

Thanks PhonesAllDay. That works!

 

[loched]

Having an issue with this solution. During the day, it works as desired. Here's how I have it...
Starting from the incoming call handling treatment table, I point the DID to a virtual extension that contains the coverage path described above. The vdn points to a vector with time of day steps and all work ok, except after hours where calls are pointed to a separate vector handling those calls.
That vector says if you press zero, route to number 7777 with coverage. The call gets transferred somewhere and just rings and rings. A list trace of the vector shows proper call handling. A list trace of 7777 shows it never gets the call. This vector is the same used at all other sites and it works just fine.
If I change the incoming call handling treatment table to point to the vdn directly, bypassing the virtual extension that has the cover path, it works.
Are there vdn rules I am not aware of?
Here's the vector that the vdn points to:
CALL VECTOR

Number: X Name: NUT 9-2013
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? n 3.0 Enhanced? y
01 wait-time 2 secs hearing silence
02 goto step 21 if holiday in table 1
03 goto step 6 if time-of-day is mon 08:00 to fri 16:00
04 goto vector 11 @step 1 if time-of-day is all 16:01 to all 07:59
05 goto vector 11 @step 1 if time-of-day is fri 16:01 to mon 07:59
06 collect 4 digits after announcement 32910
07 goto step 9 if digits < 4
08 route-to digits with coverage y
09 route-to number 4011 with cov y if digit = 1
10 goto vector 31 @step 1 if digits = 2
11 route-to number 4256 with cov y if digit = 3
12 goto vector 10 @step 1 if digits = 4
13 goto vector 21 @step 1 if digits = 5
14 route-to number 4011 with cov y if digit = 6
15 goto step 1 if digits = 7
16 goto step 1 if digits = 8
17 goto step 1 if digits = 9
18 goto step 1 if digits = 0
19 route-to number 4011 with cov y if unconditionally
20 stop
21 collect 4 digits after announcement 32606

Here's the after hours vector 11
Number: 11 Name: NUT Night AA
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? n 3.0 Enhanced? y
01 collect 4 digits after announcement 32786
02 route-to number 7777 with cov y if digit = 0
03 goto step 8 if digits = 1
04 goto step 9 if digits = 2
05 route-to digits with coverage y
06 route-to number 7777 with cov y if unconditionally
07 stop
08 messaging skill 95 for extension 2812
09 messaging skill 95 for extension 4011
10 stop

 

[smokinjoe2938]

on the coverage path make sure the cvg enabled for vdn route to party is yes, try that and see if it works

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[AvayaTier3]

double coverage is not allow
Hardware platform? Definity / CM software version?


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[NewNic]

if you have Voicemail you might be able to play some games that will overcome the double coverage issue. I think that once VM answers it becomes a new call when being transferred out

 

[AvayaTier3]

Double coverage didn't work until 5.2.1 SP3. I personally started using it in
5.2.1 SP4. Per the SP4 release notes (page 51 of the PDF) it states that it
fixed this: The "Cvg Enabled for VDN Route-To Party?" feature on "Coverage-path"
worked only for the first "route-to" step in a vector.
--------------------------------------------------------------------------------
VDN In a Coverage Path
About VICP
VDN in a Coverage Path (VICP) enhances call coverage and call vectoring. If you
enable Call Vectoring (Basic) or Call Prompting, you can assign a VDN as the
last point in a coverage path. A vector or Call Prompting processes calls that
reach this coverage point.

VICP considerations

- A VDN is not allowed to be a member of a coverage answer group.
- A coverage answer group can only be a point in a coverage path. A vector
cannot route a covered call to a coverage answer group.
- Removing a VDN from the system with the remove vdn <extension> command
automatically removes the VDN from any coverage paths.
- By default, features such as Call Coverage, Call Forwarding, RONA, or Night
Service cannot redirect calls that cover to a VDN. Therefore the route-to digits
or routeto number command with cov set to y is treated the same as cov set to n.
- The Cvg Enabled for VDN Route-to Party field on the Coverage Path screen
allows a second redirection (if needed) when a route-to command with cov = y
vector step processes a previously covered call routed to a VDN. The default is
n which retains the single redirection operation. If you set the field to y and
the call has covered only once, the call redirects again as though the call was
placed directly to the VDN. For example, the following second redirection can
occur:
a. the destination has a coverage path or another redirection feature.
b. the calling user presses the go-to-cover button while the destination rings
the principal phone on the second coverage path. The call stops ringing at the
second principal phone and moves to the next coverage path.
c. the second principal phone's Hunt-to Station path is checked for possible
hunt before coverage or hunt after coverage redirection.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[loched]

Thanks for the response everyone.
smokinjoe2938-enabling "coverage for vdn route to party yes" looks to have broken the time of day vector completely. Calls continue to be processed as if we were open.

AvayaTier3-Hardware is S8800. From Help menu CM version 5.2.13 built 3/26/2009. "List configuration software-versions"
SOFTWARE VERSION
Memory Resident: R015x.02.1.016.4
Disk Resident: R015x.02.1.016.4

Here is my Coverage path:
Coverage Path Number: 31
Cvg Enabled for VDN Route-To Party? n Hunt after Coverage? n
Next Path Number: Linkage

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 4
All? n n
DND/SAC/Goto Cover? y y
Holiday Coverage? n n

COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearances? n
Point1: c8 Rng: 4 Point2: v4010 Rng:
Point3: Point4:
Point5: Point6:

v4010 points to vector name NUT 9-2013 shown above.

From your info:
VICP considerations

- A VDN is not allowed to be a member of a coverage answer group.
- v4010 is not in c8.

- A coverage answer group can only be a point in a coverage path. A vector
cannot route a covered call to a coverage answer group.
- I believe that is the case here.

- Removing a VDN from the system with the remove vdn <extension> command
automatically removes the VDN from any coverage paths.
-understood.

- By default, features such as Call Coverage, Call Forwarding, RONA, or Night
Service cannot redirect calls that cover to a VDN. Therefore the route-to digits
or routeto number command with cov set to y is treated the same as cov set to n.
-this explains why the call just keeps ringing when pressing zero for vector 11.

- The Cvg Enabled for VDN Route-to Party field on the Coverage Path screen
allows a second redirection (if needed) when a route-to command with cov = y
vector step processes a previously covered call routed to a VDN. The default is
n which retains the single redirection operation. If you set the field to y and
the call has covered only once, the call redirects again as though the call was
placed directly to the VDN. For example, the following second redirection can
occur:
a. the destination has a coverage path or another redirection feature.
b. the calling user presses the go-to-cover button while the destination rings
the principal phone on the second coverage path. The call stops ringing at the
second principal phone and moves to the next coverage path.
c. the second principal phone's Hunt-to Station path is checked for possible
hunt before coverage or hunt after coverage redirection.
- Is my version of CM not up to date?

 

[AvayaTier3]

Coverage Path Number: 31
Cvg Enabled for VDN Route-To Party? y

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[loched]

That works! Thanks all. smokinjoe2938 when you first suggested it and I tried, it must have been how I had my time of day settings, and it seemed like it broke. I've rearranged them and now all works. Problem solved.