Calls waiting since yesterday CMS only 1

[stephanboehmer]

Hi,

I have the same Problem than it was described in Thread thread690-1627339 and I saw a reply from AvayaTier3 that this could be fixed without resetting the System. Can someone explaine how this can be done? CMS Version 16.3 Thanks in advance.

 

[4merAvaya]

I've used three different ways to clear 'stuck' calls in CMS:

Turn the CMS application off then on: Login as root and do cmssvc. Select Option 4 then option 2. After the CMS application is down, type cmssvc, select option 4, then option 1. The CMS will request a clean copy of translations from the PBX (pumpup).

In the PBX busy out the mis link. Wait a minute then release the mis link. The CMS will request a clean copy of translations from the PBX (pumpup).

If there are no agents logged into the Skill with the 'stuck' call, change the measured field on the Hunt Group to either internal or none, save it, then go back and change the measured field back to both or external (whatever it was originally). You cannot change the field if there are Agents logged in.

The last option only affects the 1 skill whereas the other 2 affect all of the Skills.

Kevin