Calls transfered to huntgroups return.

[tspronsen]

We've just upgraded our PBX from IPO406v1 running 2.1.27 and using DT (INDeX) extentions to a IPO406v2 running 3.0.59 and DS 5410 extention (connected to a DS30 module). Also our Voicemail Pro server is upgraded to the appropriate version.

In the userconfiguration is the transfer-return-time set to 45 seconds. On our huntgroups is queing enabled. When I transfer a call to a huntgroup where all amployees are busy the call is placed on hold by the IP Office. After 30 seconds the caller gets the 'You are still in a queue'-message. A couple of seconds after the message is played to the caller, the call is returned to my extention.

In Voicemail Pro I transfer the call back to the queue using the transfer-action to $ACD.

On our prevouis system, running 2.1.27, this was never a problem.

Except for the users en huntgroups the configuration in de IPO406v2 is new.

I tried different settings for time-out, overflow-time on huntgroups, users and in de systemtab. Is there an easy way to get an transfered call to a huntgroup to stay in a huntgroup till someone in that huntgroup becomes free?

 

[sizbut]

Set your transfer return time to 0. You can't complain about transfer return doing what it is supposed to do when it is set.

 

[tspronsen]

If I set the transfer return time to 0 (or leave it black), calls will never return to me if it stays unanswered. Because I also transfer calls (blindly) direct to users I have to use the transfer return time so I get the unansewered calls back so I can take a note. Only calls transfered to a huntgroup should not return. They are taken care by Voicemail Pro.

It worked in 2.1.27 so why does is not work this way in 3.0.59?