Calls routing incorrectly

[84Mike]

CM6, G650 cabinets with IPSI for tone detection

I have an suto attendant set up using vdns/vectors. Inbound calls are answered with announcement and options.

I am getting complaints that calls are not going to the right extensions. For example, someone calling pressed 1, but the call routed as if they pressed 8. Could this be a hardware issue?

 

[joe2938]

This would be a DTMF issue, I would call place a call to your line provider to have the trunk tested. Also what type of trunks do you have?

 

[84Mike]

We have Comcast Voice, so the trunks are SIP into an Adtran router, converted to PRI connection to my switch. This was all put in place before I upgraded to CM6 from CM2.

The problem is intermittent, so hard to nail down.

 

[joe2938]

exactly this is why the line provider needs to look at this, maybe a setting was missed