Calls overflowing to attendant 1

[drichter12]

We have a 24 port IVR set up 24 "500" lines with each line set to hunt to the next. All works well most of the time but lately we have had a few times throughout the day where all lines were busy but instead of presenting caller 25 with a busy signal, they get routed to the operator. The last line has hunting/forwarding denied so I am not sure why the calls are still overflowing. Any help/suggestions would be greatly appreciated.

Just for extra info:

Example TN
DES IVR
TN 052 1 00 00
TYPE 500
CDEN 4D
CUST 0
ERL 00000
WRLS NO
DN 2300 0 MARP
CPND
NAME VRU #1
XPLN 27
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT 1415
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
XLST
SCI 0
SCPW
CLS CTD DTN FBA XFA WTA THFD FNA HTA ONS
LPR XRA AGRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTA ASCD SDND
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USMD USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTU
CDMR MCDD T87D PKCH MPTD
RCO 0
PLEV 02
AACS NO
MLWU_LANG 0
FTR CFW 4
FTR PHD
FTR FDN 1415
FTR OSP 1
FTR ISP 75


INT_DATA:
INT_DATA
ACCD OVF OVF OVF BSY
CTVN BSY BSY BSY BSY
MBNR OVF OVF OVF BSY
CTRC OVF NAP OVF NAP
CLDN NAP OVF NAP NAP
NINV OVF OVF OVF ATN
NITR OVF OVF OVF ATN
NRES OVF OVF OVF ATN
NBLK OVF OVF OVF ATN
RCLE BSY OVF BSY BSY
CONG OVF
LLT OVF
DNDT BSY
ESAM OVF


Dale

 

[GHTROUT]

You have CLS FBA - that is what is doing it. FBA says "DID Calls to a Busy Extension will route to the Attendant".

FBA was invented before voice mail and HUNT. However, HUNT take precedence. But if all lines are busy, HUNT is used up and FBA takes over.

Always set CLS FBD

~~
Gene at www.GHTROUT.com

 

[drichter12]

Fantastic..... I was looking all over trying to figure out what the He** was happening. Thanks alot for the help!


Dale