calls jump with no cov path? 1

[twizitid]

Why would a station bounce a call back up to our operators attendant when there is no coverage path assigned to it?

I have several fax machines on my system, and for some reason when you dial a fax that's already in use and it rings for a number of times, it bounces the call up to the operator.

I just looked and there is no cov path set for it, so I would assume it would just continue to ring until the calling fax gave up.

Apparently I'm mistaken?

 

[spunkysus]

Can you do a lis trac on the station and paste?

 

[twizitid]

can't on a station, I only get the options to list trace on

advocate, ewt, vdn, vector and previous.

 

[9mmgeek]

If there is only one call appearance they should get a busy, not ringing. What type is the station configured as?

 

[twizitid]

It's listed as a 2500

 

[spunkysus]

Can you post a print out of the 2500 set?

 

[spunkysus]

You can also try and do a lis usa ext XXXX and see what's all associated with that extension.

 

[9mmgeek]

what type of trunk are the calls coming into? Is the call handling treatment sending it to the extension of one fax or a hunt group of fax's? The hunt group may have a cover path.

 

[inerguard]

do a "ch sys fea" and look for Unanswered DID Call Timer (seconds) Probably on page 6 (CM4)

Change the setting hear to a blank and this will stop calls going to the operators.

Basically the call comes in on a DID (DDI) number and rings until this timer is reached and then automatically goes to the operators regardless of whether you have a coverage path or not.


[Started on Version 3 software 15 years a go]

 

[twizitid]

STATION

Extension: 7494 Lock Messages? n
Type: 2500 Security Code: TN: 1
Port: 01B1304 Coverage Path 1: COR: 4
Name: FAX EAST #2,X 7494 Coverage Path 2: COS: 1
Hunt-to Station: Tests? n

STATION OPTIONS
Off Premise Station? n Message Waiting Indicator:

 

[twizitid]

9mmgeek (MIS) 14 Nov 08 11:42
what type of trunk are the calls coming into? Is the call handling treatment sending it to the extension of one fax or a hunt group of fax's? The hunt group may have a cover path.

No hunt group, just goes straight to the ext.

inerguard (IS/IT--Management) 14 Nov 08 11:49
do a "ch sys fea" and look for Unanswered DID Call Timer (seconds) Probably on page 6 (CM4)

Change the setting hear to a blank and this will stop calls going to the operators.

Just changed it, we'll see if that works out, thanks.