Calls dropping out to Voicemail port

[stemanc]

I have a intermittent problem where calls that are delivered to a CDN via a 0845 number are dropping out to a meridian mailbox and not delivering to the agent skillset, only getting one or two a day, but is abit strange.

Any ideas

 

[johnpoole]

that's an aquired cdn? nothing in the scripts has an overflow que.. it's usually scripting.. ? look at the acd and the cdn and the scripts.. those can be tough

john poole
bellsouth business
columbia,sc

 

[stemanc]

Yes it's an aquired CDN, there's nothing in the script to overflow, it shouldnt be default routing because the cdn is aquired, i have another look.

Thanks