Calls coming through speaker on 1140e

[jebloome]

i have an issue with inbound calls coming through the speaker on a few of our 1140e's using firmware C4. I am trying to find a way to make it stop. right now the agents just hit the hold button, then key 0 to bring the caller back on to correct the issue. I am running succession 5.5 with CCM6.0. any input would be wonderful. I cannot use the factory reset since i am still on an older version of firmware (working on fixing that). The calls only hit the speaker on inbound ACD calls. station to station calls go directly to the headset.

 

[Firebird Scrambler]

I'm not that hot with the 1140e phones, but do they have a CLS of HFA?. If so, then can they be changed to HFD?.

All the best

Firebird Scrambler
Meridian Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[jebloome]

yea. i wish it was that easy. i have all of my agent phones set up as HFD to prevent it but obviously it doesn't work. I have been able to duplicate the problem on my test phone. just cannot fix it. Much easier to create the issue.

 

[guycable2]

I would upgrade to the latest firmware and test to see if the problem happens then. I have ran C6J,C6O and C6R and have not had the problem you are speaking of.

We usually test the firmware on a couple phones first and then do a mass roll out to stay current. I believe this is why we haven't had many issues with our IP phones.

 

[gwebster]

If works OK on some 1140E and not on others, then is more likely a configuration issue than a firmware issue. Do a item-by-item comparison of the configuration on the CS 1000, the configuration on the CCM, and the settings (single press of service key) on the 1140E.

 

[jebloome]

i will do the firmware upgrade. thanks everyone for your input. much appreciated.