Calls coming off hold on speaker phone

[ACooperman]

Hi

We are using 3903 phones in our call centre, the users have headsets, when they take a call off hold it defaults to the speaker phone rather than the headset so they have to press the headset button first.

i have recently received several errors on the server.

CSA001 16 7:01:56 30/06/2008 10

ELAN011 ELAN 16 host IP=220.0.0.109 disabled due to polling timeout

ELAN014 ELAN 16 host IP=220.0.0.109 is enabled

CSA003 16 7:04:20 30/06/2008

CSA105 16, 7:04:20 30/06/2008

CSA104 16, 7:04:20 30/06/2008

VTN001 16 17 0 0 4 7 5 22
BUG098
BUG098 : 0 999
BUG098 + 106D4EA8 107B8920 1073C1AA 10739CBA 107385A2
BUG98 + 1073063A 1049D88E 1049D37C 104C9186 104C8922
BUG098 + 10F59DF4 10F59AA2 10F59984


and also



TIM000 09:30 30/6/2008 CPU 0

AUD000

ERR9032 12 30 9:31:42 30/06/2008

ERR9032 12 30 9:41:26 30/06/2008



Any help would be appreciated.

 

[MossEng]

Does your system have the latest patches installed?

Most of these errors seem to be patch related!

SU01 for Callpilot may resolve the Callpilot ELAN dropping issue, (ELAN014, CSA104 etc), I believe this is then causing the BUG098 message, as Symposium tries to use the default RAN route 999, which doesn't exist, as Voice Prompts from Callpilot are unavailable.

MPLR 19572 is a possible solution to the ERR9032 messages.