Callpilot - Single Mailbox for Voice & Fax

[klamb]

Hello,

I am trying to setup a single mailbox for both voice and fax - with limited success.

the setup is as follows:
CS1000E & CP4
Voice SDN: 4000
Fax SDN: 4002
and the mailbox with an mailbox class with fax capabilities.

During testing if we set EHT/EFD to 4000 - all external calls will be forwarded to voice mailbox OK - any fax calls coming into 4000 will be bounced, fail then redials, etc. If we answer the bounced call, hear fax tone, and transfer to 4002, we get the prompted for mailbox, etc. If we transfer and immediately complete the transfer, the call bounces, retries, etc. However, if we set EHT/EFD to 4002 the fax goes into the mailbox as a fax, etc - all OK.
If a voicecall gets forwarded to 4002 the caller gets fax tone, so we cannot keep this setting.

The question is, how can we get both voice and fax calls going to the same mailbox (same DID) - is it al all possible?

Thanks in advance,

Kenny

 

[johnpoole]

you have fax setup in your cp?

john poole
bellsouth business
columbia,sc

 

[klamb]

yes we have fax setup in CP - we can fax OK if the DID is only used as a fax mailbox.

I have modified the mailbox class (admin) to allow fax capability (keycoded features) for the above mailbox. We can get faxes going to the mailbox but only if EHT/EFD are set for the fax SDN.

Thanks