Some agents at our office have'away from desk' work to do, and as a result they are set up with Agent Pickup setting rather than Forced Answer, and the call re-directs on no answer after 3 rings.
The problem is that they turn the ringer volume down to almost inaudible volumes so that Supervisors don't notice them failing to answer calls. These are then spotted later in CMS, but we want to be able to control the amount of volume adjust that Agnts have on their turrets.
Can this be done? Appreciative thanks, in advance, if you can solve this puzzler for me!!
The problem is that they turn the ringer volume down to almost inaudible volumes so that Supervisors don't notice them failing to answer calls. These are then spotted later in CMS, but we want to be able to control the amount of volume adjust that Agnts have on their turrets.
Can this be done? Appreciative thanks, in advance, if you can solve this puzzler for me!!