Callmaster III & IV Volume question

[AvayaHelp]

I have two CM III Stations, on one, when you press the volume button the display shows you are modifying the Ring Volume but when you press the volume on the other Station the display shows you are modifying the Headset volume. Where on the Station form do you set this up? I want it to default to the Headset volume control.

Avaya, Octel, AUDIX, CMS and other fun stuff.

"There is always a way, it may not be pretty but there is always a way."

&quot;I don't have a technical solution to your management problem.&quot; <PeaveyPhones>

P:-D

 

[n00benduser]

Even when you take the console off hook it still changes the ringer? Lift up the handset on press the volume...I m going go and test this myself.

 

[AvayaHelp]

The issue is that one CallMaster has the ability to change the volume for the ringer and the other has the ability to change the volume for the Headset. This is displayed in the Station's display. where do you actually set this?

Avaya, Octel, AUDIX, CMS and other fun stuff.

&quot;There is always a way, it may not be pretty but there is always a way.&quot;

&quot;I don't have a technical solution to your management problem.&quot; <PeaveyPhones>

P:-D

 

[n00benduser]

GAH! Sounds like one of them has it disabled. I found this though...

The following options are available for setting the headset volume:
d Per Plug — Adjust the headset volume with the Volume control
button on the voice terminal. The volume is automatically set to the
nominal (middle) setting when the headset is first plugged in.
Changes in the volume setting are retained from call to call.
d Per Call — Adjust the headset volume with the Volume control
button on the voice terminal. However, the headset volume is
automatically reset to the nominal (middle) setting for each new call.
NOTE: For Per Call operation, the station must be administered as a
CALLMASTER.
d Disabled — The headset volume is fixed at nominal (middle), and
the Volume button on the voice terminal affects only ringer volume
(not headset volume).
To change the headset volume control
1 While on-hook (the headset must be unplugged), press Select .
-The light next to Select goes on.
2 Press Mute .
-The CALLMASTER III is in option programming mode.
3 Dial the 2-digit code, ‘‘48’’ (‘‘HV’’).
-The current setting (Per Plug, Per Call, or Disabled) is shown on
the display.
4 Dial * to change the setting.
5 When the setting you prefer is shown on the display, press # to
save it and exit programming mode.