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caller number display

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Newbie5

Newbie5

Technical User
Joined
Jun 15, 2011
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35
Location
US
hi
we are in callcenter using cs1000E 5.5 and Aura 6.2 we need agents to see the caller number and can redail again incase the line disconnects my main issue is to show agent how they can redial a disconnect customer number
 
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Are you using PRI circuits?
 
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yes janaya we are using PRI Circuits.
 
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Yes we are using PRI Circuits
 
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