Caller Name Display on 1120

[jjling]

We have a CS1000E Rls 7.5 HA. The 1120 IP Phones are giving odd displays for the Caller Name information.
On some phones they display the name and DN in excess of 10 Characters. On the rest if the Caller Name exceeds the 10 Characters then you only get the DN with a down arrow to see the Caller Name.

This is the weird part now.
If Key 0 is 2891 we get the arrow for Caller Names in excess of 10 Characters.
On the same phone if I change the Key 0 to 4500 we don't get the arrow and we get the Caller Name with the Called DN

Some help please.

Thanks
Jesse

 

[Firebird Scrambler]

Have you checked the name display details for each of the names in LD 95?. It is a long shot, but there might have been some differences in the XPLN when the name was provided for each extension. i.e.

>LD 95
REQ PRT
TYPE NAME
CUST 0
CPND_LANG
PAGE
DIG
DN ALL
SHRT NO ############ Use NO instead of enter! ###########

DN 200
TYPE PBX
NAME UPSTAIRS FAX
XPLN 27
DISPLAY_FMT FIRST,LAST

DN 201
TYPE PBX
NAME DAVID SMITH
XPLN 27
DISPLAY_FMT FIRST,LAST





Firebird Scrambler
Nortel Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Advance knowledge on BCM support

http://www.linkedin.com/in/davidbromley

 

[jjling]

The information from LD 95 for the NAME is the same for both DNs.
Still the same issues

 

[williesd]

Configuring Caller ID display order

Caller ID display order appears in 2 formats:
• Number, name (default)
• Name, Number
Use the following procedure to configure Caller ID display order.
1. Press the Services key, select Telephone Options and select Caller
ID display order.
2. Press the Up/Down navigation keys to scroll and select one of the
following:
— Number, name (default) CHANGE THE DEFAULT to Name, Number