caller ID

[coniglio]

first I want to thank everyone who assisted me with my most recent post from last week. The problem hasn't been solved (I didn't think it could be) but thank you for your time.
This is something that I'm revisiting due to pressure from management. I am under the impression this is not possible but promised him I'd ask again. My boss has a primary DN of 1234 and a rollover DN of 5678. If he is already engaged on a call on his primary DN 1234 and I dial 1234, once he puts his first call on hold to answer mine, my display updates to show 1234 5678 BUSY. He wants the display to show he's already on a call BEFORE he places the first call on hold. So that as soon as I call 1234 MY display would show 1234 5678 BUSY, at which point I would know that he's already on a call. Nortel says it's not possible but he doesn't believe them or me. If I was unclear in any way please let me know. THANK YOU!

 

[srmega41]

I am not sure if this will work, since it is only a short hunt, but try this:

LD 95
RE  CHG
TYPE CPND
CUST 0
...
RESN YES <--  Displays reason for redirecting calls
-CFWD
-CFNA
-HUNT BUSY <-- For the display

See if this will do it for him (and you).

Hope this helps,

Scott M.

 

[coniglio]

These are both already set. I should have mentioned that in my first post. But a caller cannot tell that the callee is already on a call until the callee puts the first call on hold. Which doesn't seem terribly helpful. It would be much more helpful for the caller to see the callee is already engaged on a call without the callee having to put first call on hold. Does that make sense? Thank you again.

 

[srmega41]

Sorry, then I think you will have to go back and tell the boss this cannot be done the way he wants it to be done.

Your other option is BFS key, but those would only be assigned to certain phones, not universally available to anyone calling.

Never a fun conversation. Good luck.

Scott M.

 

[coniglio]

That's what I thought. Thank you.

 

[johnpoole]

you can do that if you remove his second line.. his phone is not busy if he has a lhk idle.. you can put a bfs 20 0 0 4 using his tn.. but you need one on every set.. nothing is impossible.. some request are not real cleaver

john poole
bellsouth business
columbia,sc

 

[coniglio]

No, they won't go for any of this. They want to see 1234 5678 BUSY. We have a tieline to another office and when we call them (and vice-versa) we can see that they're already on a call. Nortel says this is because it's a trunk call. Thank you anyway.

 

[GHTROUT]

In the CPND Name, include the DN of the users second line. Then set all internal calls to deliver a busy signal rather than HUNT. The callers will get a Busy sig and see the persons second line... if it is an urgent call they can dial that number

Poof, ...just like you want - in a round about sort of way? maybe?



Gene of

http://www.GHTROUT.com

 

[coniglio]

thanks, but I can't give out busy signals. Like I said, when we place a call to our other office via our tieline we can see that the person's already on the phone and management wants me to duplicate that for our internal calls. But thank you anyway.

 

[teekow]

I have not tried this, but what will happen if you assign a different CPND name to the second line? For example, if 1234 has CPND "John Doe" and 5678 has CPND "Busy John Doe". When 1234 is in use, I call 1234 and get hunted to 5678. Will I see the CPND for 1234 or 5678? Might be worth trying. Also, assuming you have hunt set to the voicemail CDN, you could instead try setting LHK to 0 and set hunt to 5678. You could then add 5678 as a second different TN that still will FNA to vmail and change key 1 to be an MCR 5678 instead of an SCR key. That may force the CPND of 5678 to show up to the caller which would say "Busy John Doe". Like I said, I haven't tried this and don't have a system in front of me to test.
Just thinking out loud
Rob

 

[coniglio]

If you call 1234 you will see 1234 John Doe. Once I put that call on hold to answer yours, you'll then see 1234 5678 John Doe (I don't know if putting the name BUSY JOHN DOE would show) but this won't help because you still won't see the word BUSY until after I answer and then if 1234 makes a call from their rollover they won't want it to show 5678 JOHN DOE BUSY. but thank you anyway!

 

[srmega41]

OK, what about this:

Make his LHK 0, and build a 500 set with his Key 1 extension (Make sure the MARP resides here). Then set the main phone to FDN and HUNT to his Key 1 DN, and have the 500 set FDN and HUNT to Voicemail. Put Key 1 in his mailbox as an extension DN.

Now your prompts and displays should show, but his phone will work the same as always. I Don't know if you have an extra 500 license/TN to use, but I think this would solve all your issues.

Hope this helps,

Scott M.

 

[yyrkroon]

sometime you just gotta say NO, it doesn't work that way...or tell them, you want it this way, pay Nortel the development fee (open PO) and wait several months...then maybe...

 

[coniglio]

That sounds like a good idea, except I wouldn't need to send the FDN calls to the dummy 500 DN, since he wouldn't be on the phone (which would be why the caller gets a no-answer). But, I have over 1000 users and I don't have enough 500 ports for everyone. I might try it, though, just to see if that works. That's a great idea.