The inbound callers number to a phone with call forwarding or EC500 activated is used as the outbound caller ID. If a customer calls my office phone which is call forwarded to my cellular device, the customers number is used as outbound caller ID. I cannot override the calling party's number using the public-unknown-number table. I also have the option "SA8983 - Replace CPN when calls forwarded off-net" set to on but am still unable to override. Our teleco vendor, Verizon, must recognize the outbound number or the call is rejected. I was told there are options in the SIP envirnment but we are not SIP. We are at Communication Manager 6. Is there a different option to force the caller ID override?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Shaun E on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Caller ID override not working when call forward or EC500 are active.
- Thread starter BurchR
- Start date
phoneguy55
Programmer
Ask Verizon for this.
CUSTOMER REQUEST TO MODIFY CALLING PARTY NUMBER
Routing Code: 5V
CUSTOMER REQUEST TO MODIFY CALLING PARTY NUMBER
Routing Code: 5V
- Thread starter
- #3
Thanks for the input but I inquired my Verizon contact and was told they do not offer that option. They offer an unscreened ANI option but it requires a diversion header. From what I found, the diversion header is only available if we were a SIP shop.
phoneguy55
Programmer
Its a verizon feature so its odd that they told you its not an option. I just ordered it a few months ago from Verizon. You have ISDN PRI, correct?
- Thread starter
- #5
phoneguy55
Programmer
ugghh, forget it then, I don't know....Buy a real PRI is all I can suggest. Good luck.
- Status
Similar threads
- Locked
- Question
- Locked
- Question