Callback Manager on Conversant

[hokey817]

I am trying to use the software Callback Manager for my Conversant. I am now stuck on one part. When the agent receives the callback and tries to listen to the date, the ID of the call or the phone number of the caller no data is spoken back. It does everything else currectly but this. What am I missing or is this a software problem with my Callback Manager? I have Callback Manager 1.3.2 with a Convesant v8.

 

[FoneFun]

hokey817,
I too have Conversant 8 and I'm in the middle of trying to implement it. Maybe we can help each other out, cuz I sure need some help!

We have the call back manager, but never put it into production so I can't help you with that app specifically. However, do you know if your Callback manager uses the caller id (ANI) for the call back number?
If yes, then do you have ASAI installed and monitoring your VDN? ASAI needs to be installed and the final VDN needs to be monitored by the ASAI Feature Pack to get the ANI, otherwise it's blank.


If you are collecting digits in your callback manager, then the collected digits goes into a variable. When I build things with Voice@Works (now it's called Avaya IR or something) variables are defaulted to be spoken as TTS (Text to Speech). If you don't have the Text to Speech option, then you need to change the variable playback type to Recorded.

In the "Recorded" mode, it will use either prerecorded phrases matching that text, or the standard speech pack (IE: US Female).

Hope that helps.

Now for my question

http://www.tek-tips.com/viewthread.cfm?SQID=824548&SPID=690&page=1

Good luck and let me know how you make out.

 

[dynamos2000]

Hi there, have you had any luck loading the callback manager client on xp machines? I got it loaded on an old NT workstation and the win2000 station took hours...no luck on xp and I can't find another product like callback manager but modern.

Thanks