Callback Call Flows Problems 1

[Ieshna]

I am attemping to set up a limited auto-dialer like functionality inside voicemail pro. When a customer leaves a voicemail on our system for out-of-hours service, I want to execute a call flow which will call a pager with a prerecorded message, wait 5 minutes, check if someone logged in to get the message. If not, call the pager again, then a cell phone, etc. You get the point. I have all of this logic in place and functioning. The problem is in linking them together. I have the callback number for the out of hours pager set to the voicemail of another extension, since this is the only way I could get vmpro to run my call flow sequence. The problem is that the callback uses RAS to dial in to the VMbox (triggering the Leave call flow, where my logic I want to execute is). Even though it works initially, the RAS service causing the Leave logic to execute terminates itself after 30 seconds, stopping any following logic. Does anyone know how I can autonomously branch out and execute a call flow, or keep the RAS open and executing Logic?

Thanks

 

[ThePhoneMn]

I went all the way to tier 4 with this, there is nothing that will extend the 30 second call for outcalling. I was hoping it was a registry setting, or a work around of some kind... but I was finally told, "...upcoming release...".

The other problem I found, when RAS calls a number and the phone call goes unanswered, then the RAS should call again. Some networks (Verizon Wireless on this example) send a message to the IP Office that the call was answered, when it is actually only ringing the phone... so if there is no answer on the Verizon wireless phone, the IP office interprets it as answered and will not make the call again.