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Callback Assist Issue

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Maxwell1001

Maxwell1001

Vendor
Nov 27, 2008
722
US
CM5.1
Customer uses callback assist for immediate callbacks on customer services queue etc.

During busy periods the agents are being transfered to the phantom call, and the IVR messages callers details are bing played to the agent but instead of the Agent hearing ringing they are hearing hold music for an indefinate period.

During quite periods this is not an issue. Anyone any thoughts on this?

Thanks in advance...
 
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