Call Work Codes

[PDHall]

Chaps,
Could you please point me in the right direction for setting up call work codes, I know how to do my bit in CMS to label them and have built the reports I need, what I need to do is take agents out of their call queue once a call has concluded and force them to enter a call work code before returning to the call queue.
Could anyone detail the procedure for me?

Many thanks,
Phil

 

[TN007]

Forced entry of call work code must be set to yes on Page 2 of the hunt group config screen. The only downside of forced work codes is that you can't use auto-in, you have to use manual-in.

 

[Ariadne]

If you enable this feature in your PBX, does this make it a global change for all skill levels? My understanding was that once you enabled work codes, that it would affect all agents. Does anyone know if this applies?

Can you isolate it to particular huntgroups?

 

[PDHall]

No its set up so that it is skill specific