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Call Work Codes: Flashing light?

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Ariadne

Ariadne

MIS
Jul 5, 2002
94
US
Does anyone know if there is a way for the work-code button to flash to remind agents to enter the codes? I set them up but agents are forgetting to tally their calls.
 
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On the COR/Skill setup change them to FORCE ENTRY OF ACCOUNT CODES, this way they can't change state (aux/available/logout) without entering call work code

Cheers,
NJ

PS: Please let me know if my advice has been of any use.
 
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A call work code is used to try and document the type of calls that an agent deals with. It doesn't have anything to do with them logging in/being available/aux-work etc.
 
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I know, but you've asked if there's a way to remind them to enter their call-work-codes, the only way I know is to force them in this way.

Cheers,
NJ

PS: Please let me know if my advice has been of any use.
 
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