Call Waiting on Hunt Groups

[MetraRider]

We have an issue, a common issue as evidenced by the various postings, where calls to our reception area queue up without being presented on the phone's secondary appearances. As I workaround I can put a Group Button on their phone which would allow them to see the call and pick it from the queue if they are hold with another caller, for example.

Avaya support says that we need to go to the latest 4.1 to even escalate the solution.

What problems has anyone encountered upgrading from 4.0.10 to 4.1.12 or what the latest version is.

 

[gknight1]

do you have CCC? if not then upgrade.

You could always just go to the latest release of 4.0.
4.0(10) definitely had problems with call waiting.

just make sure you have call waiting on their user tab and the hunt group tab.

 

[intrigrant]

Call waiting is only possible if you have
- a colletive group with call waiting eneabled
- the user has multiple appearance keys
- the user has enabled call waiting

This works in 4.1.12 for 100%

 

[tlpeter]

Probably the 4.0.10 strange way of working for a group
When the user in the group is on a call then it will not be presented
Upgrade your system and it will be solved


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[Telecomboy]

Call waiting did have an issue on 4.0.10 with regards to groups. It was fixed with the 4.1 version. I would upgrade.