call volume reports?!?!?

[crymedry]

I need to run a report that tells me what the incoming and outgoing call volumes are for a particular hunt group for different times of the day ..... how would i go about doing this in ASA?

 

[VOIPeng]

Best thing to use is the Trunk Analyzer & Call Traffic Tool in the Advanced tab of ASA, schedule it to run daily, then once it retrieves the data you can get reports. To get more detailed reports you will need to get a CDR package, if you need anything beyond what these reports can tell you.

Thank you,
VOIPEng

 

[avaya2004]

if you have CMS or BCMS, you can get thse reports through Split/Skill otherwise CDR is only solution

 

[AvayaHelp]

avaya2004 - I am new to this, can you give a brief how-to instructional on how I would run a report like this?

Thank you in advance.

Avaya, Octel, AUDIX, CMS and other fun stuff.

"There is always a way, it may not be pretty but there is always a way."

P:-D