call Status on IP500 v4.2

[Switchman]

One of our customers heavily rely on the call status application, with approx 180 users using it.

They have noticed the following issue since upgrading from an IP office 3.2 to IP500 4.2

When an incoming call to a hunt group comes in the hunt group name is displayed however as soon as the call is answered the hunt group name disappears. On their previous version the hunt group name was always visible.

I checked with our vendor who advised that call status is unsupported on version 4.2? Seems a bit strange as it’s on the install cd?

Has anyone else encountered this issue..is there a work around?

Thanks in advance

Dave

 

[amriddle01]

System Status App replaced this from 4 onwards, it is still included as many Engineers (like me) support systems pre 4 software and still need this app for those. There are no workarounds that I know of.

ACS - IP Office Implement

 

[Switchman]

Thanks amriddle

system status is great but it's not really an application that I would want 180 people all running on their desktop.

call status is a great app just weird that they changed the way it works on 4.2.

hard to justify to end customers. They have lost functionality simply by upgrading their system to a newer version... lets face it call status is a fairly simple app. I dont think it would have taken Avaya long make it work correctly on 4.2.

- Dave

 

[amriddle01]

It wouldn't, they won't have tested it and so not realised it doesn't work. I like it too it's quick and easy.

ACS - IP Office Implement

 

[tlpeter]

It is just not supported anymore and was also not designed for end users !!!


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ACS - Implement IP Office
ACA - Voice Services Management
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[amriddle01]

I was about to say the same thing, it could be that fact along with the 180 instances of it running that are causing the issue.

ACS - IP Office Implement

 

[Switchman]

Understand that it is no longer supported from amriddle.

The application is fairly straight forward I have no problem with my end users using it.

The end customer in question has been using the call status application since their argent system (when it was aimed at end users)

when we upgraded them to IP office they wanted to keep using it... it worked fine with 150 users and I have no problem with my customer using applications which they feel help them.

It's just when they upgraded to IP 500 that it stopped working correctly.

we have tried it on two test systems 406 and ip500 both on 4.2 and with only one occurrence of call status, it has the same problem.

So the issue is not caused by multiple instances just that Avaya no longer wish to put development time into it.

Like I said it's just a shame it's no longer supported as im sure it wouldn't take long to resolve.

Dave.

 

[tlpeter]

It probably has to do with the way they program the software now

There was a major change for the ip500
At that time they stopt supporting it so probably there is something wrong in the software but it has been announced that it is no longer supported and could stop working correctly

There is nothing to do about it

Sometimes people need to change and that is not always easy

Why do the use it anyway ?
Is there a reason for it ?


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Switchman]

Totally agree, lets face it change is normally a good thing.

Perhaps this will work out in our favour as we will probably sell them CCC on the basis that it will offer them more information that call status used to.

The only point I was trying to make is that it's a shame that when a customer upgrades to the latest hardware and software they loose the functionality that they have been using for the last 10 years.

Especially when it wouldn't take a massive amount of resources to resolve.

 

[jamie77]

SSA will only run a couple of time per IPO so it wouldn't work in this environment for you anyway.

Annoying I know, I have a few sites where muliple users have Call Status open all the time.

CCC would be v expensive to give the simple info CS does.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

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