Call Status and V6 1

[Switchman]

Hi Guys,

I need to know if call status will work with version 6, I know it's not supported just need to know if will work.

I'd be greatfull if someone could try it out for me.

Thanks


Dave.

 

[TomMills]

seems to work fine.

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[Switchman]

Hi Tom,

Great news, if you don't mind me being a pain what version of call status did you try it with.

Thanks

 

[hairlessupportmonkey]

that was a cheap star tom.....

 

[TomMills]

^Lol indeed it was.

call status 4.0(5) The IP500 is on a 6.0 trial build.

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[f4tcartman]

Hi. We have an IP 500 v6 phone switch and call status 4.0 (5). We are having major problems with "lag" in call status . A call can be showing as waiting , when you steal the call it has already been answered . I have seen people talking and the call status showing as the phone is still ringing. We did not have these issues until upgrading to v6. Are any other people having this issue ? Does anyone have a reolution ? Cheers

 

[tlpeter]

It is not an issue!
And i can tell you why, it is not supported!
Call status should not be used anymore and you just told why.

Why do you want to use it ?


ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[f4tcartman]

Easy tiger ,historically it has been used for members of other hunt groups to jump in and steal calls when we hit busy periods . Being a relatively newbie at the call centre side of things I do not know of the best practise solution - hence the post..

 

[tlpeter]

That can all be solved by programming.
It only depends on how it is programmed now.
Call status is not designed for this.


ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TomMills]

yeah call status is a really bad way of doing that, who suggested it to you?

Use pickup keys/codes.

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[f4tcartman]

Thanks for that , by programming do you mean hunt group overflows etc ? I apologise for my ignorance but I am trying to come up to speed

 

[TomMills]

overflows are time based, and force calls to ring at particular handsets. a pickup key will allow you to choose if and when you pickup calls.

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[f4tcartman]

Ok , thanks for the input . I get the pickup calls , but how do you get visibilty of the calls that need picking up ? This is where call status was used here as it appears to be the only place we could get visibilty of queueing calls

 

[hairlessupportmonkey]

you program buttons as group keys.

I suggest you test a few different buttons and get it to work the way you need it.

there are many methods and possible solutions.

you really should be getting an experienced maintainer to do this for you if you are setting up an IPO for a customer and learning on the job. its a great way to give the IPO a bad name

 

[f4tcartman]

I didn't set this up , I have inherited this situation which until v6 was working well. Maybe I need a new maintainer as this was setup by the system supplier not by me. Thanks for all your input

 

[tlpeter]

You can connect an analog phone or simular and let that ring when there are too many callers in a queue.
That amount is adjustable.
When the bell or phone rings then the pickup can be used.

ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!