Call Recording

[threeonefour]

First time, long time.

I'm running Voicemail Pro in tandem with an IP412 and I've encountered a really strange problem that started about 2 weeks ago. I was getting complaints that calls coming in through the PRI we're dead silent or extremely distorted. What I discovered was that inbound/outbound calls that were set to mandatory recording was the problem. Once I disabled recording, the calls were fine. I can do ext to ext calls with no problem. However, Im not sure those types of calls record at all.

This all started happening after I received complaints that calls over our SCN's were getting broken up. I've noticed round trip delays of up to 3000ms, 30ms jitter, and sometimes severe packet loss. 30% and up.

I have no idea if these problems are related. Here's a list of troubleshooting that I've already performed with IPO

Specs:

Voicemail Pro 5.0.23.0
12 VM Ports
OS: Windows XP Pro SP3 (Virtual host on VMware Esxi 5.1)

IP412 5.0.26
Dual PRI trunk card
VCM30

 

[threeonefour]

Forgot to include in my previous post

I've swapped the 412, along with the pri trunk card and VCM30

 

[threeonefour]

I've figured out the problem with the call recordings. I noticed that the conference calls were not working either. I looked on various forums and found that the Conference Chip control both call recording and conferencing. Replaced the 412 and good to go.

 

[tlpeter]

I guess that nobody responded because you already swapped it and my first thought was the conference chip.
You must have had bad luck to have two 412's with a bad chip.

Send them for repair as these 412 are getting rare.



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