Call recording announcement question

[trinetintl]

Have a customer that wants to turn on call recording and would like to notify callers with the regular "all calls will be recorded for quality assurance". I know I can easily have VMPro play the announcement before sending the call to the queue however I am kind of wondering, had an odd and weird thought...is there any way I can play the announcement as the call is exiting the queue before the agent or user answers the call? Not sure why at this precise moment this idea is making a lot of sense to me.

RE

http://www.trinet-intl.com

APSS - SME
ACIS - SME

 

[Greybeard191]

you can turn off the announcement on the VM pro, and then insert an announcement that does the same thing as a recording as part of the callflow itself. To my ears it sounds better this way, as the Avaya recording is a little jarring.

If it's a legally required notification where the company operates, you just need to be sure that the recording will ALWAYS play... e.g. that it is a generic recording that plays prior to the customer being placed in the queue, NOT part of a queued or still queued recording that can be side-stepped by an agent picking up the call.

GB

 

[trinetintl]

Greybeard191, you just answered my question with a very good reason...thanks..!

RE

http://www.trinet-intl.com

APSS - SME
ACIS - SME

 

[IPGuru]

Or you could record over the Avaya warning with a nicer one.
Personally I think it is better to play the warning when the caller enters the queue, if they decide to hang up it does not waste the time of the agent plus the agent does not have to keep listening to it.


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