Call Queue/ Menu

[8Bits]

Hi All

We have a CS1000 and are using Callpilot for voice mail. At the min if someone rings our main number but reception are all ready on a call they just get a ring tone until reception pick up or they give up.

Is there some way to have a message played to them but not have them sent to voice mail, just have the message played to them until reception are free to pick up?

Thanks for any help

 

[PERRYPJ]

Check out Attendant Announcement Feature but you will need PKG's 384-7-56-125-134-174-163. Most switches have everything except for the first one

OLD ROLMEN WORKING ON NORTELS AND AVAYA