Call Pilot Remote text notification 2

[Jephph]

Am experiencing remote text notification problems with SKYTEL message pagers. We've been using Motorola Talkabout message pagers thru Arch Wireless and have had no problem whatsoever in setting up and using Call Pilot's Remote Text notification over the past several months -- works great.
However, we have a user who has the same type device thru Skytel, and we keep getting delivery errors when Call Pilot attempts notification to this device. The funny thing is that we can send a regular email to the very same email address (xxxxxxxxxx@skytel.net) and it works every time.
Anybody else seen this problem? I'm plum out of ideas.
Thanks.

 

[johnpoole]

those can be a pain, the carrier has probley had this problem before. may be a simple setting on their end. port ussage is the same, maybe a msg forward is not allowed..

john poole
bellsouth business
columbia,sc

 

[celledge]

I had this problem through Cingular for text messages to phones. In my testing I found that they are using reverse authentication to ensure the messages are coming from a valid source (just like filtering spam). Since my Callpilot server isn't directly accessible from outside our firewall and because I do not have a DNS record for it, the authentication would fail.

To work around the problem, I set up alias boxes (such as 1234VM@abc.com) on my corporate mail server that forward to the Cingular addresses. Callpilot sends the message to my mail server, it then forwards the message to Cingular and it works fine. It isn't as difficult as it sounds if you have access to your mail server.

This way I didn't have to open Callpilot to the outside world. Good luck..

Chris

 

[Jephph]

Thanks for the replies folks -- I think that you are on the right track with the message forwarding/reverse authentication theories.
Appreciate the help.