Sep 26, 2010 #1 kmcintosh78 Programmer Joined Aug 3, 2010 Messages 24 Location US Ok, so does any of the callpilot models have call queuing available? Thanks
Sep 27, 2010 #2 TDMtek IS-IT--Management Joined Sep 16, 2004 Messages 192 Location US call queuing? On the ports that feed into CP? Or after something is directed out of CP? Upvote 0 Downvote
Sep 27, 2010 Thread starter #3 kmcintosh78 Programmer Joined Aug 3, 2010 Messages 24 Location US Inbound calls being routed to music on hold until the next extn is free to take the call. Upvote 0 Downvote
Sep 27, 2010 #4 PERRYPJ Technical User Joined Jul 5, 2002 Messages 4,323 Location US If you have Symposium you can use Call Pilot has an IVR, but music on hold is standard feature of the ACD software OLD ROLMEN WORKING ON NORTELS AND AVAYA Upvote 0 Downvote
If you have Symposium you can use Call Pilot has an IVR, but music on hold is standard feature of the ACD software OLD ROLMEN WORKING ON NORTELS AND AVAYA