Call Pilot question from a Meridian Mail user

[glarkin]

Can someone tell me the kinds of reports available with Call Pilot? Does Call Pilot allow you to create custom reports with Crystal like you can with SCCS 4.0? We have Mermail 13.14.2 currently and the reporting is pretty worthless. We need detailed reports on agent voicemail activity delivered via email or a web server and I was wondering if this is possible with Call Pilot. Our vendor is not being responsive and my management wants answers right away. Any advice or info would be greatly appreciated. Thanks,

Greg

 

[I2007]

Yes, there is a huge variety of reports you can use, generate, customize. You can read more about it on nortels web site. NTP 555-7101-310. This is for CP2.02.

Have never used it befoure. But it seems like it's a software you are running on a computer that connects to the CP, and the reports are generated via web interface on the computer.

i2007

 

[glarkin]

Thanks very much for the information. Unfortunately my logon on Nortel's site doesn't allow me to access that document. I'll give the NTP to my sales rep and see if she can get it for me. Thanks again,

Greg