Call Pilot Application Builder Question 1

[ChrisKnerr2010]

Hello again!

I am having issues retrieving or building call trees in the application builder. I do have application builder installed on my PC, I can log into the Call Pilot server via the web interface, get to the app builder main screen via call pilot home page, click open and see the saved files, yet when I try to open the file I get an error stating "The system could not load the application from the server. Please check the connection to the server and try again." Any Ideas?

 

[Firebird Scrambler]

I've found some info for you below.

When trying to modify or create a new application using App Builder, eng. was getting the following error:- The system could not load the application from the server, please check the connection to the server and try again.
This was on a CallPilot rlse 4, using the latest app builder, 04.04.04.02 with the latest SU's & PEP's.
The problem is a corrupt default.ed file in D:\Nortel|FileTransfer on the Call pilot server.
To cure, perform the following:-
1) Delete all files in D:\Nortel\FileTransfer
2) Delete all inconsistent applications.
3) Build a new application using the system assigned appID.

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Callpilot Application Builder.
'The system could not load the application from the server' seen when trying to open an application.

Either give the user the rights to write to C:\Nortel\Callpilot\Appbuilder\Uprog, install Appbuilder to a folder that the user has Write rights to or change HKLM\software\Nortel\Callpilot\Appbuilder\progdir to a folder that the user has Write rights

Full solution

On Callpilot Application Builder, 'The system could not load the application from the server' is seen when trying to open an application. This happens because when an application is loaded in Application builder 2 files are copied into the C:\Nortel\Callpilot\Appbuilder\Uprog folder. If the user does not have the right to write files into this folder then the error message will be seen. This is commonly seen where the user does not have Admin rights on the PC.

There are a number of ways around this problem;

1. Give the user the rights to write to C:\Nortel\Callpilot\Appbuilder\Uprog. This must be done within the Windows File system by right clicking on the Uprog folder and selecting Properties and Security tab. This should be left to the customer to arrange.
2. Install Appbuilder to a folder that the user has Write rights to. This is a customisable option when doing the Appbuilder install so it will be necessary to uninstall then re-install Appbuilder.
3. Change HKLM\software\Nortel\Callpilot\Appbuilder\progdir to a folder that the user has Write rights to (although this would be a non-standard installation so is not to be recommended


All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[aspencommtech]

Can anyone offer basic help? I just need to build a simple AA that allows transfer to a 4 digit DN, 0 to the attendant DN and dial by last name and offers a directions menu. I have no documentation and the "Help" files don't really do it.

 

[JoeBuck]

This is basic as requested but I ran into the same issue when first getting Call Pilot App Builder up and running and come to find out it was a simple Windows Firewall issue. Make sure it is turned off. Check locally on your machine and also on the Call Pilot server to make sure it is off. May get lucky with just that?