Call pick up groups/ringing groups

[eyespy3017]

I have an extension that I would like to have ring on 3 different phones, if somebody does not pick up, then I would like to send it to 3 different phones. Can this be done by assigning 2 different RNPG?

 

[johnpoole]

best way to do that is to give the 1st 3 a matching mcr key
and forward no answer that to the second three sets with them having their own matching mcr key

sets a b and c

key 4 mcr 1000
fna
fdn 2000

sets d e and f

key 4 mcr 2000


john poole
bellsouth business
columbia,sc

 

[eyespy3017]

Thank you, I actually have never seen MCR used before, actually never knew it existed. Any special software requirements?

 

[johnpoole]

no the number has to be vacant, so you usually need to null the key then go back and make the change.. the up side is when set a answers a call, sets b and c will still ring on the same number and each of them can answer before that dn is busy.. the down side is set a put the call on hold set b can't pick it up.. set a would need to use the transfer..

users tend to resist change but they get used to it and then it works much better

john poole
bellsouth business
columbia,sc