Call per minute/second 1

[foned00d]

So the business wants to look at a Genesys implementation and Genesys is saying they can accomodate 20 calls per second. Now the business wants to know what is the max call rate the Avaya can handle. We have a CM 3.1.1 in a multi connect environmet. Does anyone know where to find that kind of info? I can't imagine a single PBX handling that kind of call rate. at a sustained 20 calls/sec is 7200 calls per hour.

 

[bsmo]

Well depending on your situation (type of media server, type of stations, call center size etc.) the S8710 for example can handle between 300.000 and 25.000 BHCC.
So 7200 calls per hour looks peanuts

 

[foned00d]

actaully that was a typo 20 calls /sec is 72,000 calls per hour

 

[Toni269]

If your business is a 976 hotline, let me know so I can buy some stock!

 

[nohuhu]

foned00d,

take a look at this document, especially "linux-based media servers" -> "avaya s8700-series media servers" -> "bhcc capacity for s8710 media server". it has a lot of interesting info. turns out that 300 000 bhcc is marketing bullshit after all.
however, they say that s8720 with h/w duplication has 50% more capacity than s8710.
as for genesys, i don't think it's correct to compare it with plain avaya call center. compare it to interaction center, that would be right. and interaction center has the same scalability as genesys, i.e. you can beef up your application servers to whatever you like (or whatever you have money for, to be sure .

 

[foned00d]

Excellent info!! thanks