Call park timeout to a group 2

[bdelmar]

Wondering if anyone knows of a way to get this to work. What the customer would like to happen is calls come in to a hunt group that is set for collective call waiting. The call gets answered by a group member, the group member then puts that call on Park. When the park timeout time is reached, they would like for that call to ring back to all the phones in the group again, not just back to the person who put the call on park.

Anyone have any ideas?

 

[bdelmar]

By the way, its an IP500 5.0(8) with 5420's.

 

[kwing112000]

There is no way to set where the call comes back to. it is like the hold timeout. I dont see any way of changing this.

Kevin Wing
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[Dangigem]

it works if you set the members forward no answer to the HG. I have set this up before, but the caveat is that unanswered calls won't route to individual voicemails in that scenario.

 

[bdelmar]

Dangigem - The group members wont have individual voicemails, so thats not a problem if individual calls dont get routed to voicemail for them.

I had thought of your suggestion and tried it out but it still just continues to ring at the person who put it on park. I have their forward on no answer set to the huntgroup number.

Per the Docs as well, it says "Park Timeout (secs):
This setting controls how long calls remain parked before recalling to the user who parked the call. Note that the recall only occurs if the user has no other connected call. Recalled calls will continue ringing and do not follow forwards or go to voicemail."

I do have a customer on an IP 406 on 3.2 that by default, parked calls ring back to the group they came in to. Just doesnt work on the IPO 500 on 5.0.

Let me describe the scenarion and maybe someone might have another idea of setting up what they want.

Calls come in to a reception hunt group that is set to collective call waiting. The group has no time out or voicemail so calls will ring the phones until someone answers it. What they want is if someone answers a call, they can put it on park so someone else can take it when they are free. If no one gets to the call it rings back to let everyone in the group no someone is still in park.

I thought maybe doing a call pickup button on all the phone so when a parked call rings back to the person who put it on park, anyone can hear it ring back on that phone and use the pickup button to answer it. Problem there is that if a member puts a call on park, the call does not time out and ring back to the phone if they are on their phone. It waits until that phone is idle and then waits the park timeout alloted time to ring back to the phone.

I was thinking maybe they answer a call and transfer it in to a que to be answered. I have to see if they are ok with no having the option of selecting which call they want to pick back up and just answering the next call that rings in out of the que when they are available.

Any other ideas maybe?

 

[tlpeter]

You can do this but in a different way and you need vmpro for this

Use a shortcode to forward the call in a queue without members

Then in that queue make a condition with a compare and set value A to "$TIMEQUEUED"
Then set "is" to Greater or equal to
Value B is the time you want to "hold"

Then put in a "Test condition" in to the queue (in fornt of the generic action with a queue wav)

For false set it to the generic action and for true set it to a forward to the group you would like to ring

When the caller reaches the time set in the condition then
it will forward otherwise it will stay in the queue

You could also make a group button to pickup the call out of the "park"





ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[tlpeter]

Here you are

Make the group and copy from this module to the queue and still queue

https://tlpeter.homeserver.com/IPOffice/ParkedCallToGroup.zip

Then the group users can forward to the dummy group to "park"the call

I have set the timer to 180 seconds in the condition




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[bdelmar]

Thanks TLPeter, I was think of doing something simliar but you made it a little easier. Thanks for building the mod also! I will load it and test it out. Of course they wont like that they cant choose which calls to pickup out of the que, but at this point they are going to have to realize its not going to work exactly the way they want and they have to compromise.

 

[Westi]

Star for the extra effort and putting in a reay to use module.


Joe W.

FHandw., ACS

I don't suffer from insanity
I enjoy every moment of it