Call not following coverage

[btrain8]

I have an office in HK with an extension that is fwd to an extension in our NY office. The call goes from HK across an IP trunk to our London office and then across an IP trunk from London to NY. From there we have the destination NY extension fwd'd offsite to an outside number. When calling this HK extension the call rings on the NY extension, but doesn't following FWD'ing.... it continues to ring at the desk in NY. Why would that be??? If I use a remote coverage path on the NY extension it works, but I want it to work with standard fwd'ing.
These switches are all a mix of 8730's and 8700's running cm3.1 and above.

 

[SF0751]

Check "cha sys cov" for Coverage After Forwarding?

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France

 

[btrain8]

This is set to Y.. we can fwd off net, but in this instance the call is being fwd'd from a HK extension across the WAN to NY and then again out from NY.

 

[offdahook]

does a "list trace" of the NY extension show anything of note?...
how do yo initiate the call-forward of the NY extension?..

 

[SF0751]

I want to make sure that I understand what you are doing...

[tt]HK station
|
[red]Call Forward[/red]
|
\|/
NY station
|
[red]Call Forward[/red]
|
\|/
Off-site Number[/tt]

So you want the orginal inbound call to be forwarded twice; once to the NY station and then the second time to the off-site number.

You can't do this. Here is the Call Forwarding description from the Feature Description manual:

Call Forwarding All Calls

Users use the Call Forwarding All Calls capability to redirect any incoming calls to another
destination. You can restrict access to the Call Forwarding All Calls capability to specific users.
A user cannot have both the Call Forwarding All Calls capability and the Call Forward Busy/
Don’t Answer capability active at the same time.
[b]The system forwards a call only once.[/b] 
For example, assume that extension A designates
extension B as its forwarded-to destination, and that extension B designates extension C as its
forwarded-to destination. When someone calls extension A, the system first attempts to ring the
call at extension A. If the system is unable to ring the call at extension A, the system attempts to
ring the call at extension B. If the system is unable to ring the call at extension B, the system
redirects the call to the coverage path of extension A, if a coverage path is available at
extension A, and if the coverage criteria of extension A are satisfied when applied at
extension B. [b]The system does not forward the call to extension C under any circumstances.[/b]

Susan
"An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't."
- Anatole France

 

[btrain8]

HK extension fwd --- NY extension and then fwd to toll free #

HK ----ip trunk --- LDN---- ip trunk---- NY---fwd--800-xxx-xxxx


I guess you answered the above with the call-fwd explanation. For now I have it going this way, which is working:

HK (fwd) --- ip trunk --- LDN --- Ip trunk --- NY (remote coverage path to 800.xxx.xxxx)