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call handling preference

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Luthi

Luthi

Technical User
Apr 25, 2017
4
BR
Hello guys!

What is the impact if I would changed the "call handling preference" from a only Skill Level to Greatest Need have?
Is it impact only the skill ? The message in CMS is not so clear.

It says:


Changing the call handling preference can significantly impact you CALL CENTER. Are you sure you want to this ?

Tks!

Luthi Castelanno


 
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