Call forwarding When Hunting

[Chriswilken]

Good morning

Current setup

A toll free number gets route to 549 9700. The 9700 Extension number is configures as a Virtual phone. Direct forwarded to a pilot DN 2700. Which is then in a hunting group to 10 phones.

This is working fine. The problem comes in when they would like to forward their phones to the switch board to have daily meetings for about 10minites. It does not work over the group hunt. Work fine when you dial the person’s extension directly.

I removed them from the hunting group setting the hunting to work on the individual’s phones but that only worked with 4 of the phones then it stops hunting. Can’t setup and acd because they are using the wrong type of phones.

Please find current config.

ld 20

PT0000
REQ: prt
TYPE: dnb
CUST 0
DN 9700
DATE
PAGE
DES

DN 9700
CPND
CPND_LANG ROMAN
NAME Telesales Johburg
XPLN 17
DISPLAY_FMT FIRST,LAST
TYPE 500
TN 064 0 00 00 MARP DES PHANT 15 APR 2002


NACT
REQ: prt
TYPE: tnb
TN 64 0
DATE
PAGE
DES

DES PHANT
TN 064 0 00 00 PHANTOM
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 9700 0 MARP
CPND
CPND_LANG ROMAN
NAME Telesales Johburg
XPLN 17
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 0
XLST
SCI 0
SCPW 9700
SFLT NO
CAC_MFC 0
CLS TLD DTN FBD XFA WTA THFD FNA HTD ONS
LPR XRA AGRD CWD SWD MWD RMMD SMWD LPD XHD CCSD LND TVD
CFTD SFA MRD C6A CNID CLBD AUTU
ICDD CDMD EHTD MCTD
GPUD DPUA CFXA ARHA OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA UDI RCC HBTD IRGD IAMD DDGA NAMA MIND
NRWD NRCD NROD SPKD CRD PRSD MCRD
EXR0 SHL SMSD ABDD CFHD DNDY DNO3
CWND USRD BNRD OCBD RTDD RBDD RBHD FAXD PGND FTTC
RCO 0
PLEV 02
FCAR NO
AACS NO
MLWU_LANG 0
FTR CFW 4
FTR DCFW 4 2700
DATE 15 APR 2002


NACT
REQ: ****
OVL000
>ld 57
FFC000
MEM AVAIL: (U/P): 1163944 USED U P: 180551 48144 TOT: 1392639
DISK RECS AVAIL: 447
REQ prt
TYPE ffc
CUST 0
CODE pldn

CUST 00
FFCT YES
PLDN 2700
USE GPHT
LSNO 2
HTYP RRB
CFWI NO
MQUE ALL

CODE

MEM AVAIL: (U/P): 1163944 USED U P: 180551 48144 TOT: 1392639
DISK RECS AVAIL: 447
REQ ****

OVL000
>ld 20

PT0000
REQ: prt
TYPE: ght
LSNO

GHLN 0002
GHT

PLDN 2700
DNSZ 4
STOR 0 9702
STOR 1 9703
STOR 2 9704
STOR 3 9705
STOR 4 9706
STOR 5 9707
STOR 6 9708
STOR 7 9709
STOR 8 9710
STOR 9 9711


REQ: prt
TYPE: tnb
TN **

REQ: prt
TYPE: dnb
CUST 0
DN 9702
DATE
PAGE
DES

DN 9702
CPND
CPND_LANG ROMAN
NAME Thandi
XPLN 13
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 009 0 00 14 KEY 00 H MARP DES M3902 23 AUG 2005
(3902)
TN 009 0 00 13 KEY 02 DES MILLNE 23 AUG 2005
(3904)


NACT
REQ: prt
TYPE: tnb
TN 9 14
DATE
PAGE
DES

DES M3902
TN 009 0 00 14
TYPE 3902
CDEN 8D
CUST 0
FDN 5
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 7
SCI 0
SSU 0001
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS CTD FBA WTA LPR PUA MTD FNA HTA ADD HFA GRLA
MWD RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDA CFXD ARHD FITA CLTD ASCD
CPFA CPTA ABDD CFHD FICA NAID BUZZ AGRD MOAD
UDI RCC HBTD AHA IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 9600
LHK 0
PLEV 02
FCAR NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 9702 0 MARP
CPND
CPND_LANG ROMAN
NAME Thandi
XPLN 13
DISPLAY_FMT FIRST,LAST
01 RGA
02 CFW 4 9708
03 RNP
04 TRN
05
DATE 23 AUG 2005

 

[zog99]

just a thought
why not setup a key on there sets to GHD when activated it will remove them from the hunt group, then add the swbd dn as the last hunt dn....that way if all sets are busy/unavailable the calls will go to the swbd..worth a try.

 

[gmail2]

I could be wrong, but I'm pretty sure if you set CFWI to yes this will forward the group hunt calls to the switchboard also.

Also, I'm no expert in this, but just curious - why didn't you just forget about setting up 9700 as a phantom phone and just create the hunt group with pilot DN 9700?

Hope this is of some help to you, but zog's idea might be more what you're looking for. That way if user's wern't in the office their phone wouldn't get calls for the group hunt because they've logged out of it.

 

[johnpoole]

use remote forwarding on the vitural set (scpw+rcfw). that makes it clean, just change the target of the primary answer point

john poole
bellsouth business
columbia,sc