Call forwarding Issue.

[Ayan29]

I have set a short code 675 and 676 for call forwarding in a universal conference bridge. First the call comes in out existing toll free no.(PRI) and then after the voicemail i have press the short code (675 or 676). It will forward the call to the conference bridge. But the issue is when i press the short code it will take 9 to 10 seconds of delay to forward the call to the conference bridge no. What is the issue and what action needs to be done?
Your help is much appreciated.

 

[mforrence]

Check your auto attendant menu structure - there's something about how you're matching, like it's waiting for additional digits.