Call forward on no answer to be recorded .

[robonix]

Hi ........

This is a call centre environment and I've got a new challenge .......

There is one agent Logged in to a predictive dialer (Mosaix)and takes outbound calls.

The same agent is also supposed to take inbound calls.(without agent blending)

Though the frequency of the inbound calls will be less but the same agent has to handle these incoming calls.

I've been succesfull in letting the incoming calls hit her
extension while she is still there taking outbound calls.(she gets a ring on her extension while she is still on the outbound call)

I used [Restrict Last Appearance? n] and added one more "call appearance".

The fun starts now....

1)When the agent gets this incoming call she can cancel the Live outbound call and handle the incoming call.Thats fine........

2)If the agent decides she doesnt want to pickup the incoming call .{REASON:The outbound call is more important.} Then the incoming caller has to be given an option of recording this call.

3)The greatest part is I dont have a Voice mail option with me...I dont have an Intuity Audix or any other Voice mail product...neither the management is going to buy one in the short term.....

4)This incoming call is nothing but a 1-800 number which is linked to a VDN and vectored to hit this extension.

5)I want all u guys to help me in this case... I want this un attended incoming call to be recorded.

6)I am using a Definity G3R V2. and this agent phone is of the type "6408D"

7)I want to know if there are any Digital phones which are compatible with Definity and have a recording option..So that I can use them as asnswering machines....

8)Or any change in the Vector programming.

9)Or any recording services provider by the carrier (Worldcom)

10)Just FYI I also have a "NICE" recorder which records screens and voice.

ANY KIND OF SUGGESTION WILL BE HIGHLY APPRECIATED.....

Thanks for reading the Fairy Tale.....


and Thanks for every thing.....

Robonix.......

 

[Bobg1]

If you have an analog port available, you could just cover the call to that port where you have an answering machine take it. This could also possibly be done in the vector after a wait time.

I think I read somewhere one time (don't remember where) of a device someone had that could be used on a digital line to adapt a analog device.

 

[Phoneman2]

low cost fix
1. If the agent stays on the Outbound call and lets the inbound call go, in the vector give an option to go to voice mail. I know you said you don't have voice mail.....but you can route the call to an analog phone with and answer machine on it. any cheap thing will work. Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[Phoneman2]

You just tpye faster bobg1 Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[Phoneman2]

and better ! Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[robonix]

Thnx guys.....

will first try to have my hands on an Answering machine...will connect,try,test and revert.........

Robonix.......

just wondering why Bobg1 types faster and better!!!!!

 

[BIS]

shorter name?

 

[Bobg1]

<font size=7><b>JUST LUCKY