Call End button

[msk69]

Hi, it is CM 8.1. Is it possible to make an "END CALL" key on J169 (H.323) phone?

 

[Stinney]

Wouldn't that just be a release button?

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

 

[msk69]

i am using the drop button but call is not dropping.

 

[Stinney]

I thought the drop button only drops the last participant added to a conference call.

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

 

[msk69]

Actually it was J169 on SIP, we changed it to H.323 due to some requirements. This extension has been programmed to receive 3 calls. One this user is on a call and another call ring he hit release/drop button to drop the ongoing call so that he may take another ringing call but it does not work, i mean the release/drop button dont work.

 

[ZeroZeroOne]

You shouldn't have to hit a Drop or Release button. When on the first call and a second call comes in, try just pressing the button associated with the second call. That should disconnect the first and pick up the second.

 

[msk69]

Hi Pal,
i tried and hit the button where second call was ringing, the first call get on Hold. The user was saying that i drop/release button was working perfectly in there old CM Release 5. They are now on CM 8.1

 

[ZeroZeroOne]

Check your system features - display system-parameters features
On page 6 (or thereabouts) look for the Auto Hold feature.
If set to "y" then pressing a second ringing call-appearance will place the active call-appearance on hold and answer the second.
If set to "n" then pressing a second ringing call-appearance will disconnect the active call-appearance and answer the second.

This is a system-wide feature and will affect all users. Some may be happy with how the new system works so be careful when making changes.

 

[ZeroZeroOne]

Rather than changing the feature, you can program softkeys to help with the situation. The two that would work for you are:
Answer Hold - Place the active call on hold and answer the ringing call-appearance
Answer Drop - Disconnect the active call and answer the ringing call-appearance

These soft-keys only show when the phone is on a call and a second call comes in. I believe these are there by default but you may need to check your 46xxsettings.txt file.

 

[msk69]

Ok. Thanks for the tips. Let me check the configuration.