Call does not release 5

[CI2az]

Have two systems this is effecting on now.

CICS 7.1
Using Call Pilot 100

Basically, call comes in, CCR takes it to the correct destination, DN rings, BUT caller hangs up BEFORE VM takes over. Now here is the issue. The line does not release from the system, so the VM records the line being hung and the line starts calling out and we get "if you wish to make a call, please hang up and... blah blah blah".

How do I get the system to realize the caller hung up and to release the line?

 

[DigitelD]

Your lines may not be programmed for "Supervised" or they don't have disconnect supervision from the carrier.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[CI2az]

Thanks,

SUPER is set, will have to check with carrier.

BTW.. one other minor thing...

When someone does call in, we hear all the phones ring once.. they do not want to hear that.. The AA is set to 0 rings, but it chirps all phones one time. Any thoughts?

 

[DigitelD]

Phones are programmed to ring. Simple thing to check.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[CI2az]

Got any guidance on that other than its simple ?

I know how to approve what lines it can access.. Line001: APPR&RING, but correct me if I am wrong, you cannot set APPR without the ring... so again, a bit of guidance on what you are referring to would be appreciated.

 

[norstarboy125]

I'm correcting you, you have 3 options appear n ring, appear only, and ring only. If you chg the sets to appear only then that chirp goes away.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[allworxguy]

norstarboy125 is corect except for the DRT setting of the lines. By default DRT is set to prime to the phone connected to port 101. So if all phones are programed for appear only the prime phone will still chirp unless you change DRT to none.

Marv

http://www.telemarv.ca

 

[curlycord]

Marv I think the set will only ring based on the DRT timer no?

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[allworxguy]

Curly, If DRT is anything other than none and there are no sets programmed to ring, then DRT kicks in immediately, regardless of the timer setting.

Marv

http://www.telemarv.ca

 

[CI2az]

Cool beans... Thanks guys/gals !

 

[DigitelD]

Here is star for you too Marv. Good info.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[curlycord]

Yeah star!
Must be none by default and why I never noticed in past.

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[allworxguy]

I think by default each line (except target lines):
DRT = PRIME
prime set = 21/221/2221 (port 101)
DRT delay = 4

Marv

http://www.telemarv.ca