Call Disconect 1

[Takayama]

hello guys.

Is possible to know who disconnect a call in cm or cms?
In this case, the caller or the person who answered.
Thanks

 

[smokinjoe2938]

how would cms know that

 

[AvayaTier3]

You can administer CDR so that this field contains disconnect information instead of the
FRL. If you administer CDR so this field contains disconnect information for trunk CDR, the
system records the information shown in Table 63: Disconnect information for trunk
CDR on page 555.
For intraswitch CDR, the field contains the information that is shown in
Table 64: Intra-switch CDR call disconnect information on page 556 instead of the FRL.
Table 63: Disconnect information for trunk CDR
Data Meaning
0 The system cannot determine which participant on the call dropped the call first.
1 The switch participant dropped the call first.
2 CO participant dropped the call first.
3 Maintenance seized the trunk

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[BIS]

acd_release from the agent tables (transfers and conferences are always recorded as agent-released calls though) will give you this information as well.

 

[Stinney]

The External Call History (which is an option for CMS) also provides a field AGT_RELEASED, which will indicate if the agent release or dropped the call.

- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"