Call Coverage Alternate

[bkeneson]

I am confused with Call Coverage programming on a Definity G3.

I need to program an alternate Call Coverage path.

Currently, the manager's phone rings once, then transfers to the primary Call Coverage station.

I need to change the programming of the manager's phone so his calls will normally go to his primary Call Coverage station, but in the event his primary backup is on vacation, the call will divert to an alternate Call Coverage station.

Any suggestions are appreciated.

Thanks,

Brad

 

[langl3y]

This might work. Program another alternative station in the coverage path. When the primary backup is on holiday, get that person to press send-calls. It should then use the next coverage point. Try it and see how it goes.

Cheers
langl3y