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etel

etel

Technical User
Jun 7, 2004
50
US
I have an IPO 500 running 4.05 and CCC latest version. At times it is showing the agent on a call even though they are not. I have looked at the incoming trunks and they are on no call. The reports also show the correct times. Has anyone had this problem and knows of a fix.

Thanks
 
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They havent accidently been given a long wrap up timer within User/Telephony have they??
 
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