Call Center recording

[bizkitchris]

Does anyone have any suggestions regarding call center recording systems. We want to record all calls in our call centers which share trunks with the rest of our system, so set based recording is probably the way I need to go.

We are running an Opt81c with SCCS 4.2


suggestions????

 

[sandyml]

Check out Telstrat's IDVR solution. They have an integrated solution that is pretty nice.

http://www.telstrat.com/products/ip_tcl_cs.asp

 

[johnpoole]

agree with sandy, that's some of the best equipt going, have seen it used in 911 centers

john poole
bellsouth business
columbia,sc

 

[rfwhite]

We use Telstrat here. Good product, good folks to deal with if you do have any problems.

 

[RCorrigan]

I have a NiceLog system (latest incarnation) - good too !!

<Do I need A Signature or will an X do?>

 

[NortelGuy1979]

We looked at TelStrat for our security department - I was very impressed. Didn't get it because security wouldn't cough up the money, but... I still liked it! -Matt

Matt H.
TMC - KCMO, USA

 

[johnpoole]

security department and making the best choice based on features, will not happen..btw matt, you said you were in sc as a child, my dad was stationed in kansas when i was about 2, don't remember it but have seen pictures in the snow.. was out in witchta, 3 years ago, put in a 61 for lab corps...great town..to much wind

john poole
bellsouth business
columbia,sc